According
to articles from Time Health and Cleveland.com, this is the annual cost
of poor communication between doctors, nurses, and patients. Cleveland
explains, “Teaching doctors and other health care workers how to avoid
medical jargon and better communicate with patients has become a
national issue as hospitals across the country work to improve patient
health, reduce re-admissions and control costs. Not understanding
instructions -- on prescription bottles, appointment slips, consent forms and
other paperwork -- racks up more than $100 billion a year in extra medical
bills, according to one study.” Improving communication between health
caregivers and their patients is a two-lane road that those in the health
industry need to be driving down.
One side is
moving toward reducing facility and patient costs by removing unnecessary
billing in the form of readmissions due to communication issues. The other lane
is focused on improving patient health and understanding of their treatment.
The final goal at the end is reduced economic cost on unnecessary expenses
which can be invested in hiring additional quality staff and bringing
healthcare costs down for patients, and improving their quality of care at each
step of the process. Focusing on clear health-literacy with patients is critical,
as Time reports in addition to an annual 7,000 deaths from poor caregiver
communication, “preventable
medication mistakes also injure more than 1.5 million Americans annually. Many
such errors result from unclear abbreviations and dosage indications and
illegible writing on some of the 3.2 billion prescriptions written in the U.S.
every year.”
To address these issues, approaches
and measure are being taken to improve the skill and method by which
communication is transferred between doctors, nurses, and patients. The National
e-prescribing Patient Safety Initiative (NEPSI) and a conference in Cleveland focused on simple,
key steps that doctors and nurses can take to drastically improve
communication. These include:
- Avoiding technical jargon and doctor-speak in favor of simple language that makes patient care clear and understandable.
- Asking the listener to repeat the instructions they’ve been given. This way patients prove they have understood everything, doctors and nurses are assured they’ve communicated clearly, and any differences can be remedied at the beginning.
- Having a friend or family member of the patient with them to ask additional questions and add another set of ears onto the patent’s side.
- NEPSI has launched a free program, eRx Now, that allows all doctors in the U.S. to write prescriptions electronically, allowing for both doctor, nurse, and patient accuracy.
Rue’s educational materials that accompany both
the tutor-led online and traditional learning systems feature:
- A workbook/study guide created by subject matter experts with PhD or master’s degrees
- Objectives and required readings at the beginning of each chapter
- Page references so you can quickly and efficiently check your answers
- End-of-chapter and final exams with page references and answer keys
- Study and time management tips
If you’re ready to take up the call and
transition to RN, call Rue Education today!